ANSWERS TO YOUR QUESTIONS

A standard clean covers your kitchen, bathrooms, bedrooms and living areas — surfaces wiped, floors vacuumed and mopped, bins emptied and beds made. It's designed to keep your home fresh between deep cleans.

Home cleans start from $300 for a studio or one-bedroom and $600 for a three-bedroom, or you can book an hourly clean from $100 per hour. Airbnb turnovers start from $240 and end of lease cleans from $600. Every price includes GST. Extra time, weekend loadings, travel and add-ons are on our Pricing page, and you’ll always know the price before you book.

Most standard cleans take two to four hours depending on home size and condition. Deep cleans, end-of-lease and first-time cleans take longer.

Yes. Every HouseKept cleaner is a direct employee, not a subcontractor. We're insured, and wherever possible we send the same cleaner each visit.

Yes — if you book recurring cleanings we’ll assign the same cleaner whenever possible.

No. Our cleaners arrive fully equipped with all tools and products.

Yes — just tell us in your booking notes and we'll adjust. If anyone in the home has allergies or sensitivities, let us know and we'll work around it.

These are part of our deep clean service and can be added to any booking. They're included as standard in our end-of-lease cleans.

Interior window cleaning is available as an add-on. Exterior glass is included in our Airbnb outdoor clean-up service.

Absolutely. Our equipment is built for it — we work in plenty of homes with dogs and cats.

We move lightweight items to clean underneath. We don't shift heavy furniture, for our team's safety and to protect your floors.

Light dishwashing is included. Laundry isn't included as standard, though linen handling is part of every Airbnb turnover.

Yes. Our post-build clean covers dust removal, surfaces and floors once the trades have finished.

Yes — one-off, recurring and deep cleans are all available.

We recommend two to three days ahead. Same-week slots are often available, and we do our best to accommodate urgent Airbnb turnovers.

You can reschedule or cancel up to 24 hours before your appointment at no charge.

We'll contact you as soon as we know and adjust your window.

Get in touch within 24 hours and we'll send a team back to put it right — no questions asked.

No. Most clients give us access via a key safe, lockbox or a key left with us. We'll lock up and secure the property when we're done.

We invoice after each clean, payable by card or bank transfer.

Get in touch with our team to talk through a recurring schedule that suits your home or property.